 DO YOU HAVE A MINIMUM ORDER REQUIREMENT?
1. We don't require any minimum orders, however there is a minimum shipping charge of $5.00 on all orders.
2. We will never require a minimum order purchase from any of our customers.
FREE GIFTS.
1. Free Gift Catalog for Gift Item orders over $150.00.
2. Free advertising gift for all Braille Service(s) orders.
DO YOU DROPSHIP AND HOW DOES IT WORK?
1. Dropshipping is available to all customers who live in the United States.
2. We will provide all tracking numbers for every order(s).
3. Drop shipping helps those who have a small businesses save on shipping costs.
4. No need to spend a lot of money on inventory. Buy only what you need or item(s) sold.
5. Not available for International Shipping. Read our Shipping Policy for International Orders.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
1. We accept all major credit cards using Paypal.com.
2. Checks or Money orders made payable to:SHADOWS IN THE DARK
3. Check payments must allow 5 - 7 days to process before shipping.
WHERE ARE YOUR ITEMS SHIPPED FROM?
1. All our gift items are shipped from our supplier located in California.
2. All our Braille Service items are shipped from our headquarters in Louisiana.
WHAT SALES TAX RATES DO YOU COLLECT?
1. 8.6% - All sales located in Louisiana.
2. 6.0% - All sales located in Maryland and Washington D.C.
(01/03/08: NEW TAX RATE).
ARE THE BUSINESS CARDS DONE AS A PER CUSTOMER CHARGE?
1. No, The business Cards can have any assortment of members from your organization.
2. If the cards are separated, We will count them and combine them all to the same order for the lowest rate possible.
3. SHIP TO: SHADOWS IN THE DARK, 4600 PINE HILL RD, SHREVEPORT, LA 71107.
HOW LONG DO BRAILLE SERVICE PROJECTS TAKE?
1. Most Braille Service orders usually only take a few days to complete.
2. Braille Business Cards: Turnaround time will depend on the size of the project to complete.
WHY ARE SOME BRAILLE SERVICES ARE NOT LINKED TO A SHOPPING CART?
1. The reason for this, is because they will be shipped Flat Rate Priority Mail for $8.95.
2. Insurance is also available: ($1.49 - $21.70)
3. Large quantity of Braille Cards orders can also be sent Flat Rate Priority Mail.
**. MAY 12, 2008: NEW Flat Rate Priority Mail Rate: $9.80.
WHAT DOES THE WORD "EXCLUSIVE" MEAN?
1. The word "EXCLUSIVE" appearing at the end of a product description indicates that our talented designers
and artisans from all over the world have been called upon to craft these items with exceptional care specifically
for our collection.
WHAT MATERIALS ARE THE GIFT ITEMS MADE FROM?
1. ALABASTRITE: Alabastrite is a stone-based material which can be intricately molded producing great detail,
and will allow paint to adhere. These items may be cleaned by dusting; however, they should not be washed with
water as they are paintedwith water soluble paints.
2. BONE CHINA: White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines.
Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger,
more expensive than porcelain.
3. PORCELAIN: Fine ground white clay molded and fired in an oven for eight hours at 1200 degrees. Finished with
a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque
is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.
4. JADE PORCELAIN: Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a
colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency.
Example: 27112. Jade Porcelain is used for night lights because of its high degree of translucency when lit.
5. STONEWARE: White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact
becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.
6. PATCHWORK ITEMS: Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin
items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each
layer.
7. HONG TZE: To closely emulate a special stone found in China which is known for its deep red color, these items
are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep
red color.
8. FROSTED ACRYLIC: Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive
frosted look. Example: 27205. The drama of frosted glass without the weight.
9. LIBERTY BRONZE: The Distinctive items from our Liberty Bronze Collection are fashioned from alabrastrite and
given an outer coating of color in order to simulate the deep, rich texture of pure bronze.
Last Updated: March 15, 2008. © 1996-2008 Shadows in the Dark™ All rights reserved.
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