Shipping & Returns



    

  • Cards & Services:
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  • GROUND SHIPPING: Starting at: $8.50 minimum. Orders generally ship via UPS, or USPS Priority Mail.
    The same rates apply for residential, commercial, and PO box addresses.
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  • RUSH SHIPPING: Starting at: $25.00 minimum. Orders ship via UPS 2 Day Ground Shipping or USPS Priority Express.
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  • Low Order Fee: 9.5% Service charge to cover Insurance coverage for your order.
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  • Orders can be directly mailed to any address by request.
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  • Please include personalize messages with your order for faster processing.
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  • Please allow for possible delays of delivery of merchandise due to weather or other natural disasters.
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  • Business Cards:
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  • GROUND SHIPPING: Starting at: $8.50 minimum. Orders generally ship via UPS, or USPS Priority Mail.
    The same rates apply for residential, commercial, and PO box addresses.
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  • RUSH SHIPPING: Starting at: $25.00 minimum. Orders ship via UPS 2 Day Ground Shipping or USPS Priority Express.
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  • Low Order Fee: 9.5% Service charge to cover Insurance coverage for your order.
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  • Preprinted cards can be ordered using Vistaprint and directly shipped to us to be Brailled.
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  • Mail to:
    Shadows in the Dark
    ATTN: PHILIP W MYERS
    22627 Mathis Rd.
    San Antonio, TX 78264-9581
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  • Limitations on standard size business cards.
    4 lines
    13 characters/spacing per line.
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  • Name
    Phone
    Email address using two lines.
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  • Gift items:
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  • GROUND SHIPPING: Starting at: $8.50 minimum. Orders generally ship via FedEx Home Delivery, FedEx Ground, USPS Parcel Select, or USPS Priority Mail.
    The same rates apply for residential, commercial, and PO box addresses.
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  • RUSH SHIPPING: Starting at: $25.00 minimum. Orders ship via FedEx 2 Day service. Rush shipping is not available for PO box addresses.
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  • Low Order Fee: 9.5% Service charge to cover Insurance coverage for your order.
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  • Double shipping process will be conducted for International orders.
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  • NO Private Shipping carriers will be authorized for International Gift item orders!
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  • Please allow for possible delays of delivery of merchandise due to weather or other natural disasters.
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  • Return Policy:
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  • Orders for Return, ALL items are to be sent to the address above.
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  • 10% Restock FEE will be applied for returns within 30 days.
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  • 20% Restock FEE will be applied for returns after 30 days.
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  • Refund Policy:
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  • All items must be returned for a Full Refund less Shipping costs.
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  • Refunds can take between one or two weeks for processing.
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  • Replacement Policy:
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  • Any damaged items will be replaced FREE of charge.
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  • Return Damaged item to address above.
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  • If no replacement is available another choice can be made.
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  • A refund issued if a replacement can not be made.
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  • Order Placement:
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  • Any orders placed with an invalid email address or phone number will NOT be processed if UNPAID.
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  • All orders must have a valid mailing address.
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  • Payment Methods:
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  • Paypal.com send to info@shadowsinthedark.com
    Items on our website are already linked for paypal.com.
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  • Phone Orders can now be placed. Call the number at the top of our site to place phone orders.

    1. Create a Customer Account on our website. Create a shopping cart of items you would like to purchase.
    2. Select Check or Money order for payment method, and in the Comments you can simply place "Call Customer" for Credit Card payment over the phone.

    Mon - Fri: 5:30PM - 9:30PM CST
    Sat - Sun & Holidays: 8:30AM - 9:30PM CST
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  • International Shipping:
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  • Starting at $8.50 (Ground) or $25.00 for (Rush Delivery) method to get fron CA to TX.
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  • Gift orders will have to go through a double shipping process. CA - TX, then to international location.
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  • If shipping costs are more than $25.00, Depending on your location you will receive an email to apply additional shipping charges. Shipping cost will depend on your shipping location and weight of product. Our vendor does not ship to international locations.