I. PAYMENT POLICY:

  1.  We accept Credit Card payments through: paypal.com.
  2.  Checks and Money Orders. Made payable to: Shadows in the Dark.
  3.  Mail to: 22615 Mathis Rd # 1, San Antonio, TX 78264-4802.
  4.  Customer Acct #'s: Will be your initials and phone number: (EX: PM2103760017).
  5.  Please allow 5 - 7 Business days for Checks to clear: (Read Section VI).
  6.  Paypal Mobile Payments: TEXT TO: 210-376-0017.

II. LATE PAYMENTS POLICY:

  1.  We will attempt to collect payment via Email or USPS Mail.
  2.  If no payment is made within 30 Days a 10% Late Fee will apply.
  3.  Non Payment of accounts will result in a SUSPENDED ACCOUNT STATUS.

III. CANCELLED/RETURN ORDER POLICY:

CONUS/International Orders:

  1.  All returns must be sent Prepaid and received before a refund is given back to customer.
  2.  A 10% restocking fee is applied for all returns within 30 days.
  3.  A 20% restocking fee will apply if returns are done after the 30 days.
  4.  ALL Shipping Fees are NON REFUNDABLE.
  5.  NO C.O.D. RETURNS WILL BE ACCEPTED.

IV. REFUND POLICY:

1. If you request a REFUND please allow approximately 4 to 6 weeks for processing.
2. Accounts will be REFUNDED only for items RETURNED.

V. REPLACEMENT POLICY:

  1.  Please contact us by email us within 10 Days of receiving your order.
  2.  Please include the Order # and the Item #'s to be replaced.
  3.  Replacements are subject to availability.
  4.  If not available you may request either a refund or select another item for equal value.

VI. RETURN CHECK POLICY:

  1.  All returned checks will be assessed a $25.00 Return Check FEE allowable by law.
  2.  Returned Checks will suspend your account until payment has been sent via Money Order.
  3.  Items will not be shipped until Balance is PAID IN FULL.

VII. FRAUDULANT ORDERS:

  1.  Please Report any FRAUDULANT orders to us IMMEDIATELY.
  2.  Our Shopping cart automatically registers your (IP Address).
  3.  COPIES of the order(s) will be turned over to the Sheriff for the investigation.

VIII. PRIVACY STATEMENT:

  1.  Any information given to us is strictly confidential.
  2.  We do not exchange, share, sell or rent, any information we obtain from you, with anyone.
  3.  Earning your confidence and trust is essential to our continued success.

IX. SHIPPING POLICY:

1. GROUND SHIPPING:

  A.  UPS: is our shipping provider for gift items.
  B.  Shipping Cost: 20% + $7.50 (Insurance + Handling Fee).
  C.  Orders can take upto 2 weeks for delivery depending on location.
  D.  See Delivery chart below for estimated delivery.
  E.  USPS PRIORTY MAIL: Braille Card orders. Upto 2 Dozen cards.
  F.  Shipping Cost: 5% + $4.90 (Insurance + Handling Fee).
  G.  USPS FLAT RATE PRIORTY MAIL: Business Cards & Wholesale Braille Card orders.
  H.  Shipping Cost: 5% + $10.70 (FRB1-FRB2) - $14.50 (LFRB1) (Insurance + Handling Fee).

2. RUSH DELIVERY:

  A.  USPS EXPRESS MAIL: Braille Card orders. Call or email for pricing.
  B.  Shipping Cost: (Call or Email for pricing).
  C.  UPS 2 DAY RUSH : Christmas holiday season for gift orders.
  D.  Holiday orders must be in before 12/07/09 to avoid EXPRESS DELIVERY!!!!
  E.  Shipping Cost: 20% Fee + $19.45-$37.25 (Insurance + Handling Fee).
  F.  NON HOLIDAY orders, Please Call, Fax: or Email.Special Orders
  G.  After receiving our Email, send payment using Paypal.com to info@shadowsinthedark.com.

3. INTERNATIONAL ORDERS:

  A.  Order(s) will have to go through Double Shipping process.
  B.  Orders will be shipped to Texas first; (Unless directed to deliver elsewhere).
  C.  Shipping Cost: 40% Fee + $35.00 (Insurance + Handling Fee).
  D.  Depending on package size, customers May be asked to pay additional shipping.
  E.  If requested, customers WILL receive an email stating the extra amount needed.
  F.  After receiving our Email, send payment using Paypal.com to info@shadowsinthedark.com.
  G.  Packages WILL NOT be shipped until money has been received.