I. PAYMENT POLICY:
1. We accept Credit Card payments through: paypal.com.
2. Checks and Money Orders. Made payable to: Shadows in the Dark.
3. Mail to: 4600 Pine Hill Rd, Shreveport, LA 71107-2716
4. Customer Acct #'s: Will be your initials and phone number: (EX: PM3183499539).
5. Please allow 5 - 7 Business days for Checks to clear for processing.
6. Paypal Mobile Payments: TEXT TO: 318-349-9539.
II. LATE PAYMENTS POLICY:
1. We will attempt to collect payment via Email or USPS Mail.
2. If no payment is made within 30 Days a 10% Late Fee will apply.
3. Non Payment of accounts will result in a SUSPENDED ACCOUNT STATUS.
III. RETURN POLICY:
1. All returns must be sent Prepaid and received before a refund is given back to customer.
2. A 10% restocking fee is applied for all returns within 30 days.
3. A 20% restocking fee will apply if returns are done after the 30 days.
4. Shipping Fees are NON REFUNDABLE.
5. NO C.O.D. RETURNS WILL BE ACCEPTED.
IV. REFUND POLICY:
1. If you request a REFUND please allow approximately 4 to 6 weeks for processing.
2. Accounts will be REFUNDED only for items RETURNED.
V. REPLACEMENT POLICY:
1. Please contact us by email us within 10 days of receiving your order.
2. Please include the Order # and the Item #'s to be replaced.
3. Replacements are subject to availability.
4. If the item is not available you may request either a refund or another item for equal value.
VI. RETURN CHECK POLICY:
1. All returned checks will be assessed a $25.00 Return Check FEE allowable by law.
2. Returned Checks will suspend your account until payment has been sent via Money Order.
3. If Balance is UNPAID, Your Account will be turned over to our local SHERIFF'S Department.
VII. FRAUDULANT ORDERS:
1. Please Report any FRAUDULANT orders to us IMMEDIATELY.
2. Our Shopping cart automatically recognizes your internet service provider. (IP Address).
3. COPIES of the order(s) will be turned over to the Sheriff for the investigation.
VIII. PRIVACY STATEMENT:
1. Any information given to us is strictly confidential.
2. We do not exchange, share, sell or rent, any information we obtain from you, with anyone.
3. Earning your confidence and trust is essential to our continued success.
IX. SHIPPING POLICY:
1. GROUND SHIPPING:
A: UPS: is our shipping provider for ground shipping.
B: USPS: is used to ship to PO BOXES.
C: USPS PRIORTY MAIL: Braille Card orders are shipped using this service.
D: Orders can take upto 2 weeks for delivery depending on location.
E: See Delivery chart below for estimated delivery.
F: Shipping Cost: 25% + $5.00 (Insurance + Handling Fee).
2. RUSH DELIVERY:
A: USPS EXPRESS MAIL: Braille Card orders will be shipped using this service.
B: DHL EXPRESS: is used during the Christmas holiday season for gift orders.
C: Holiday orders must be in before 12/05/08 to avoid EXPRESS DELIVERY!!!!
D: Shipping Cost: 25% Fee + $17.50 (Insurance + Handling Fee).
E: NON HOLIDAY orders, Please Call 318-459-1256 to place Rush Order.
Special Orders
F: After receiving Email order, send payment using Paypal.com to info@shadowsinthedark.com
3. INTERNATIONAL ORDERS:
A: Purchase Items and complete payment process for order.
B: Order(s) will have to go through Double Shipping process.
C: Orders will be shipped to Louisiana first.
D: Customer(s) will be emailed information for additonal shipping costs using
Priority Mail International.
E: After receiving our Email, send payment using Paypal.com to info@shadowsinthedark.com
F: Packages will be shipped as soon as funds have been received.
Last Updated: January 28, 2008. © 1996-2008 Shadows in the Dark™ All rights reserved.
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Policies